At Emarevive, we attach great importance to the protection of your data. We understand how crucial it is to ensure the privacy and security of your personal information. All information you share with us is encrypted using Secure Socket Layer (SSL) technology. This means that your data is transformed into complex code before being transmitted over the Internet, making any hacking attempt virtually impossible. Additionally, our servers are hosted in secure data centers, equipped with the best physical and logical security measures to protect your data from unauthorized access.
Click on the “customer account” icon on the home page. Then click on create account. You will be redirected to a page where you will need to fill out a registration form. Provide your personal information such as your first and last name, email address and password. Make sure you choose a secure password. Once you have completed all the required information, click the "Register" button to create your account. You will receive a confirmation email. And There you go ! You have now created a customer account on our online store. You can log in at any time using your email address and password.
If you have forgotten your password, you can easily reset it by following these steps. First go to the login page, then click on "Forgotten password". Enter your e-mail adress. Check your inbox and click the reset link. Choose a new secure password. Confirm your new password and save the changes. That's all ! You have now reset your password and can log back into your account.
You can modify your first and last name, your password, the email address linked to your account as well as your mobile phone number. To change your personal information, log in to your account on our online store, go to your profile, make the necessary changes in the "Personal Information" section and click "Save" to save the changes. If you experience any difficulties, contact our support team at contact@emarevive.com
If you want to delete your account, log in to your account on our website, go to account settings where you will find the delete account option. Follow the instructions to confirm the deletion, and check your inbox for any confirmation emails. Please note that this action is irreversible and all your data will be lost. For any further assistance, please contact us at contact@emarevive.com
Our delivery times vary depending on your geographic location. Once you have placed your order, please note that we process orders within 2-4 business days (excluding weekends and public holidays). After your order has been processed, delivery time may take between 4 and 5 days, depending on your shipping address. We do our best to ship your items as quickly as possible and provide you with a tracking number so you can track your delivery. If you have specific questions regarding delivery times for your region, please contact us at contact@emarevive.com
Delivery costs vary depending on the type of delivery you choose. For orders under 65 euros, the standard delivery costs are 4.95 euros. However, if your order exceeds 65 euros, delivery is free. If you need faster delivery, we also offer an express delivery option which costs 9.95 euros. We do our best to offer you flexible and affordable delivery options.
We offer different delivery methods to meet your needs. You can choose standard delivery, where your order will be delivered to the address of your choice. We also offer express shipping for faster delivery. In addition, we offer a delivery service to relay points and post offices, where you can collect your package in a convenient location. If delivery cannot be made to the chosen address, your package will be transferred to the nearest merchant or post office, and you will be informed directly by the carrier. We strive to provide you with a convenient and reliable delivery experience.
To track your package, we will send you an email as soon as your order leaves our warehouse. This confirmation email will contain a tracking link allowing you to follow the delivery of your package in real time. If you already have your order tracking number, simply go to the carrier's website and enter that number to get the tracking information. We strive to keep you informed at every stage of the delivery process so that you can track your package with complete peace of mind.
If your order has already been confirmed, unfortunately it is not possible to change the delivery address. However, you have the option to cancel the order within 24 hours of validation and place a new order with a different delivery address. If the order has not yet been confirmed, you can access the "my account" section to modify your information, including your delivery address. We recommend that you check the details of your order carefully before confirming it to avoid any inconvenience.
If you wish to return your package, the procedure is simple and you do not need to print any additional documents. Upon delivery, a label will be attached to your package, which contains the necessary instructions for making the return. Simply follow the instructions on this label to return your package with ease. This way, you can make your return without hassle or complications.
It may take up to 14 days for your return to be fully processed. Once we have received and processed your return, your refund will be issued to the payment method you used when purchasing the returned items. We will also send you a refund confirmation email. Please note that the refund may take up to 5 business days to appear on your bank statement, or up to 48 hours to be credited to your PayPal account. We appreciate your patience and understanding during this process.
If you wish to make a complaint, we invite you to contact our customer service via the email address contact@emarevive.com. Our team will be happy to help you and address your concerns. Please provide as much detail as possible regarding your complaint so that we can process it efficiently. We are committed to resolving any issues you may encounter and ensuring your satisfaction.
If you have not received a confirmation email for your order, we recommend that you check your spam or junk mail folder, as the email may have been automatically filtered. If you still cannot find the confirmation email, please contact our customer service at contact@emarevive.com. Our team will be able to check the status of your order and provide you with the necessary information. Be sure to provide all relevant information, such as your full name.
If you wish to cancel your order, please contact our customer service as soon as possible. Please send an e-mail to contact@emarevive.com clearly indicating your cancellation request, your full name and the order number. Please note that order cancellation is usually possible within 24 hours of placing the order. Our team will do its best to accommodate your request and provide you with appropriate instructions for canceling your order.
We understand that you may wish to modify your order after submitting it, however, once the order has been validated, it is generally not possible to cancel or modify it. This is because our order processing process is very fast to ensure fast and efficient shipping. We therefore recommend that you check your order carefully before confirming it. If you have specific concerns regarding your order, please contact our customer service at contact@emarevive.com. Our team will be happy to help you and answer your questions as soon as possible.
We offer several convenient payment methods to make your shopping experience easier. You can pay for your order using a bank card, such as Visa or Mastercard, for a secure and fast transaction. Additionally, we also accept payments via PayPal, an online payment platform known for its security and ease of use. Finally, if you prefer to make a bank transfer, we provide you with the information necessary to make the payment. No matter which payment method you choose, we make sure your shopping experience is convenient and secure.
Yes, payment by credit card on our platform is completely secure. We use advanced security measures to protect your personal and financial information. All transactions are encrypted and processed through secure payment gateways. Additionally, we do not store your credit card details, which provides additional protection against unwanted use. So you can shop with confidence, knowing that we take the security of your information seriously.
To pay for your order with PayPal, simply follow these simple steps. First, select PayPal as your payment method during the checkout process. Then you will be redirected to the PayPal login page where you can log in to your PayPal account. Once logged in, you will be able to choose your desired payment method, whether it is your PayPal balance, a credit card or a bank account linked to your PayPal account. Review your order details, then click the "Pay Now" button to finalize your payment. Once your payment is successfully processed, you will receive a payment confirmation and your order will be processed.
To use your promo code, just follow a few simple steps. First, add the items you want to purchase to your cart. Once done, go to the payment page where you will see a field dedicated to promo codes or coupons. Enter the promo code in this field and click "Apply". You will immediately see the discount applied to the total amount of your order. Be sure to check the terms of use of the code, such as the expiration date. Once everything is correct, you can finalize your order with the discount applied using your promo code.
Unfortunately, promo codes are generally not cumulative. This means you can only use one promo code per order. When you enter a promo code in the dedicated field during checkout, it will be applied to your order to give you the specified discount. However, if you have multiple promo codes, you will need to choose the one that gives you the best discount and apply it to your order. Be sure to check the terms of use for each promo code, as some offers may have specific restrictions or limitations.